Refund Policy

Effective date: 30 September 2026.

For product or service issues, contact LightDecor at hello@lightdecor.online with your order ID. LightDecor is the supplier and decides product/service refunds, while Whop processes an approved payment reversal to the original payment method.

For one-time digital plans, we will consider a full refund request made before substantive fulfillment has begun and before the plan has been delivered or downloaded. Once customized work has begun, or a digital plan has been delivered or accessed, the purchase may be non-refundable to the extent permitted by applicable law.

Studio subscriptions can be canceled to stop future renewals. Cancellation does not automatically refund the current paid period after access or service has begun, except where required by law or where LightDecor approves a refund.

Payment-layer issues such as duplicate processing, an unrecognized charge, or a processing error may also be handled by Whop under its Buyer Terms. Approved refunds are returned to the original payment method and processing time is controlled by Whop and the relevant payment provider.

EU, EEA, and UK consumers may have a statutory 14-day withdrawal right. For digital content or digital services, that right can be lost after performance or access begins where the customer expressly requests immediate delivery and acknowledges the loss of the withdrawal right, as permitted by applicable law.

Nothing in this policy removes any non-waivable consumer rights or card-issuer dispute rights available under applicable law or payment-network rules.